At Total Health Medical, recalls and reminders are used to support safe, timely, and appropriate patient care at our Yeppoon and Emu Park GP clinics.

This page explains how recalls and reminders work, how patients are notified, and what is expected when follow-up is required.

What Are Recalls and Reminders?

• Recalls: clinically significant follow-up required (e.g. abnormal results)
• Reminders: routine or preventative care (e.g. screenings, reviews)

How Patients Are Notified

• SMS
• Phone call
• Letter (where required)
• During a GP appointment

Notification method depends on clinical urgency and patient contact details on file.

Patient Responsibilities

• Keep contact details up to date
• Respond to recalls promptly
• Book follow-up appointments when advised

Failure to respond to recalls may delay care.

When a GP Appointment Is Required

Follow-up appointments can be booked through our General Practice GP Services in Yeppoon & Emu Park page or by contacting reception.

• Abnormal or clinically significant results
• Ongoing monitoring
• Medication or management changes

Please contact reception to arrange an appointment if advised.

Urgent or Time-Sensitive Matters

• Call the clinic directly during business hours
• In emergencies, call 000

Recalls & Reminders in Yeppoon & Emu Park

This recalls and reminders process applies to patients attending Total Health Medical clinics in Yeppoon and Emu Park. Recalls and reminders are managed in accordance with clinical judgment and practice procedures to support safe, timely, and appropriate patient care across both locations.

Recalls & Reminders Frequently Asked Questions