At Total Health Medical, we aim to provide safe, timely, and effective communication for patients contacting our Yeppoon and Emu Park GP clinics.

This page explains how to contact our clinic, when phone or email communication is appropriate, and when a GP appointment is required.

CONTACTING TOTAL HEALTH MEDICAL

Patients may contact our clinic by:

• Phone during business hours
• Email for administrative enquiries (admin@thmc.com.au)

For privacy and safety reasons, medical advice is not provided via email or voicemail.

This policy helps ensure all medical concerns are managed appropriately through GP appointments.

PHONE CALLS TO THE CLINIC

Phone calls are appropriate for:

• Booking or changing appointments
• Prescription and referral enquiries
• General administrative questions

During busy periods, there may be wait times. Our reception team will assist as soon as possible.

EMAIL COMMUNICATION

Email communication is suitable for:

• Non-urgent administrative enquiries
• General practice information
• Follow-up documentation requests

Emails are not monitored continuously and should not be used for urgent matters or medical advice. Emails are responded to during business hours only.

WHEN A GP APPOINTMENT IS REQUIRED

A GP appointment is required for:

• Medical advice or clinical questions
• New or ongoing health concerns
• Prescription or referral decisions
• Review of test results

Booking an appointment ensures your GP has adequate time to review your concerns. This ensures patient safety, confidentiality, and appropriate medical care.

For information about how test results are communicated, please see our Test Results page.

URGENT MEDICAL MATTERS

For urgent or time-sensitive medical issues:

• Call the clinic directly during business hours
• If urgent and outside business hours, seek emergency care and call 000

Emails are not suitable for urgent medical concerns.

PHONE & EMAIL POLICY – YEPPPOON & EMU PARK

This communication policy applies to patients attending both our Yeppoon and Emu Park clinics.

Our doctors and reception team follow strict privacy and safety guidelines to ensure clear, respectful communication.

BOOK A GP APPOINTMENT

If you require medical advice or clinical review, please book a GP appointment. Please select the appropriate appointment length when booking.

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Booking an appointment ensures your concerns are addressed safely and appropriately.

WHY DOES TOTAL HEALTH MEDICAL HAVE A COMMUNICATION POLICY?

All doctors at Total Health Medical are AHPRA-registered and committed to providing evidence-based care.

Clear communication policies help protect patient privacy, ensure clinical safety, and allow adequate time for medical decision-making.

PHONE CALLS & EMAIL – FREQUENTLY ASKED QUESTIONS