At Total Health Medical, we value patient feedback and use it to continually improve the care we provide at our Yeppoon and Emu Park GP clinics.
This page explains how to share feedback, compliments, concerns, or suggestions in a respectful and constructive way.
Patients may provide feedback by:
We encourage patients to raise concerns early so they can be addressed promptly and appropriately.
All feedback is:
Where appropriate, we may contact you to better understand your feedback or discuss next steps.
If you have a concern about your care, we recommend:
We aim to resolve concerns respectfully and in line with professional and regulatory standards.
Patient feedback channels are not suitable for urgent or time-sensitive medical issues.
For urgent medical concerns:
This feedback process applies to patients attending both our Yeppoon and Emu Park clinics.
Our team is committed to professionalism, patient safety, and continuous improvement.
All doctors at Total Health Medical are AHPRA-registered and committed to evidence-based, patient-centred care.
Feedback helps us:
You may provide feedback without identifying yourself; however, providing contact details allows us to respond where appropriate.
No. Feedback is managed professionally and does not affect your access to care.
Yes. Feedback is handled in accordance with privacy and confidentiality requirements.
If you prefer, you may also contact the clinic directly here.