If you have a concern or complaint, we encourage you to raise it directly with our practice so we can address it promptly and fairly. Most issues can be resolved through open communication and early discussion with our team.

At Total Health Medical, we are committed to providing safe, respectful, and high-quality care. We value patient feedback and take complaints seriously as part of our commitment to continuous improvement.

All complaints are reviewed confidentially by the Practice Manager. We aim to acknowledge complaints within 2 business days and resolve them as promptly as possible.

If your concern cannot be resolved directly with our practice, you may contact the Queensland Office of the Health Ombudsman.

Queensland Health Ombudsman

• Website: https://www.oho.qld.gov.au
• Phone: 133 OHO (133 646)